Long-time customer will never return again

Written by Bill Hefley on 04-May-2008

I had the opportunity to deal with Wright Nissan's General Manager, Tom Hall, yesterday. He was threatening, condescending, compared me to a terrorist because I wanted to make a complaint to him, and told me he didn't care if they lost a good customer. He basically did not want to hear my complaint, and asked me to leave the dealership. As a long-time customer who has bought several cars from them, beginning with working with Mr. Wright himself, I will no longer be a customer there, and will not take my cars for service there. His staff spent all their time yesterday telling me why I was wrong for doing what they had told me to do, and that they did not want to be there working on a Saturday. The final insult was when the GM of the dealership announced in front of a full service dept. waiting room that he didn't care if he lost customers.