Overall Dealer Score:
1 out of 5
Toyota of Lake Norman
Written by
Kassidy Elmore
on
04-May-2008
Absolutely horrible. As a woman, buying a car can be intimidating. I went to Toyota of Lake Norman, not once but twice. The first time they lied to me about the vehicle and how long it had been there along with trying to under mind, trick, and belittle me. Then had the nerve to tell me when they sold the car to someone else they "hoped it didn't hurt my feelings." After not being taken seriously I left only to drive by and see another car I liked. Regretfully I decided to give them another chance in which they tried to sell me a car for $6,000 more than the sticker price. Warning stay as far away from that dealership as possible. They will only waste your time or steal your money!!
Overall Dealer Score:
1 out of 5
Toyota of lake Norman
Written by
The Kings Kid
on
16-Oct-2007
I came into Toyota of Lake Norman having received a promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charge) when I came in they would not honor their promise and were emphatic that I should buy or lease a new car without charging the documentation fee $595, inspection fee, and the fees associated with DMV (which by the way, they don't have to do, you can do that on your own, but the general manager told me I must do it through them) thats a lie. When I told them that was not what I wanted to do, the general manager told me nastily to come back if I wanted to buy a car. Since we had confirmed that the associate had given me this supposedly misinformation, it is my estimation that a good reputable dealership, would have honored the promise. They did not. I soon began to wonder was it the fact that I was a woman and a minority that were contributing factors to their decision not to honor the deal. What I do know is that I will never use that dealership, nor refer them to my friends, family or associates. Don't use them! Go somewhere else. With all their advertising and gimmicks, they should really learn how to value and treat their customers and/or potential customers. I was going to pay off this vehicle and buy another one from them within the next couple of months, but found their demeanor, discourtesy and lack of professionalism distasteful.