We had a terrible experience at Tim Marburger Mazda

Written by Stunnedbymarburger on 24-Jan-2008

In my 39 years I have not seen a business conduct themselves as poorly as Tim Marburger Mazda. On Jan 17, Sales Manager Al Neal sold us a 2008 Mazda 5 with a Navigation system and DVD player. He said it wasn't on the lot, but needed a $2500 deposit for them to get it in. Then he made an offer on our trade in, checked our credit, gave us papers to sign and told us they would have in on the lot after the weekend. On Jan 18 a salesman called to say that they could not get the car with a Navigation system and DVD Player. We said again that those features were important to us and we would not have purchased the vehicle without them. They should have been certain that the car was available before they took our deposit, checked our credit, and had us sign paperwork. On Jan 19 they said they would bring in a Mazda 5 and install the Navigation system and DVD player themselves. Then on Jan 21 they said they could not add the Navigation system because Mazda Parts would not let them have one and no other systems would fit the console. On Jan 22, after much disappointment, my husband and I decided that we would still like to purchase the car without the Navigation system. We went to Tim Marburger Mazda ready to put all the disappointment behind us and excited to finally purchase the Mazda 5. We sat in an office ready to finalize the deal, and Sales manager Keith Grays came in and informed us that he was not going to sell us the Mazda 5 because of customer service reasons and abrubtly left the office without further explanation. After all they put us through, selling us a car they didn't have, telling us they could add the features they sold us, then telling us they couldn't, sales manager Keith threw one final blow. They were not going to sell to us for customer service reasons. My husband and I left the dealership absolutely stunned. We did not deserve to be treated this way by Tim Marburger Mazda. We treated salesman Ron with respect and appreciated how he worked to get us the car that they sold us.