Horrible Experience

Written by stephen on 08-Jul-2008

We are up on 3yr. lease vehicle (05 Pathfinder from a different dealer originally) that we are now purchasing and got the big time bait and switch pulled on us from the finance managers. Interest rate issues, ext. warranty issues (not the plan they told me I was getting), transfer fee of $500 (my bank is $25?)! Just an all around bad experience. To top it off, picked up the car from the service dept. that day after spending $300 on simple maintenance before we hit the road to go to California (from TX) and I double checked their work this morning and 2 things they charged me for were not done at all! Oil and filter change and a micro cabin filter replacement. I was floored! Back up to Nissan to pitch a fit and wait another 1.5hr. Service Man. claimed his mechanic did not see the request for the filter because it was on the last page (bull) and claimed the oil filter was dirty because he did that service before the rad. flush and it was dirtied up in the process. Bull again since the oil itself was dirty?! Had them redo all the services and magically the oil was MUCH lighter. I change my oil on time and change my own oil on a garage full of bikes and know what clean motor oil looks like on a dipstick. Left very upset, put labor charges back on my card and left never to return of recommend them to anyone. CROOKS! both service and sales. Very happy I didn't get any ext. warranty because I would never want them working on my vehicle again!