Martens Does Not Deserve Your Business

Written by Joshua Wolson on 29-Apr-2008

We had a miserable experience at Martens. We dealt with a salesman named Anthony Bradley who was consistently hostile and unprofessional to us. The first time we talked to Anthony, he told us that our preferred colors were boring. He was then hostile about any effort to negotiate the price of the car, repeatedly telling us that he would only talk about an aspect of the car's price if we would agree that, if he made a concession, we would promise to buy the car that day. After we left and began shopping around for a better price, Anthony told us an outright lie -- he told us that the car in which we were interested had been sold, even though we could see it on the dealer's website and other dealers in the area could see it on VW's inventory system. Anthony continued to be hostile to us as the negotiating process dragged on. Indeed, at the end of the process, I returned to the dealership to pick up something that I had left there and that Anthony told me he had. He told me that he could not find it, and when I told him I needed him to look again, he rolled his eyes and said with sarcasm, "I guess I'll start by looking on the internet." After we had bought a new car, I sent a letter to Martens and to VW complaining about the treatment we received. I got a phone call from VW apologizing. But I got a letter from Martens, telling me that while they were sorry I was unhappy, they thought that the problems I described were overblown and were really nothing more than a problem of "chemistry." Then, the letter went so far as to chastise me for sending a copy of the letter to Volkswagen. In short, I cannot say this strongly enough: Martens does not deserve your business. If you are buying a VW in the DC area, College Park, Koons, Fairfax, and Tysons VW are all far more professional and more deserving of your money.