Overall Dealer Score:
5 out of 5
Great Service
Written by
David Kantore
on
22-Apr-2008
I Dealt With the Internet Sales Department With Grossinger City Toyota. Mike Gargano Sold Me a 2009 Corolla For $400.00 Below Invoice Price I would recommend Him to Every One I Know!!!!
Overall Dealer Score:
1 out of 5
Deception is an ARTFORM at Grossinger
Written by
Jamie Faulring
on
12-Nov-2007
I found a vehicle that I liked (Range Rover) and called and spoke to their "internet manager" Michael Gargano. We had worked out a deal for the vehicle and he assured me it would be ready for next day delivery. I advised him that I was coming via train Buffalo NY and would need to pickup the vehicle the day I arrived. He assured me again that the vehcile was on the lot and ready to go. I told him that I should be in Chicago no later than 10:00.
Well, 9:30AM the next day as I am on the train, I get a voicemail from Mike Gargano that the vehicle was in service at Howard Orloff Land Rover because of a heater sensor. I called him back and he would not answer my call. I spoke to a manager there and I was told that the vehicle has been at Howard Orloff for the past few days and they were waiting for a part. I asked if it should be ready today, I was told 'maybe'.
Well I get into Chicago and take a cab to Grossinger, and when I get there I asked to speak to Mike Gregano. I am told he is with a customer and that I am next to see him. I am offered by another salesperson to see another vehicle as I was waiting. I looked at the vehicle and told him that I wasn't interested, he told me that its ok, points to a couple in the showroom and tells me that they are buying that vehicle...OK I was just used to get someone to sign on the dotted line.
Well, after an hour of waiting I asked a salesperson how much longer intil I can speak to Mike Gregano. I am told he has 6 people ahead of me! What! I came here from Buffalo and this guy is blowing me off. When I saw Mike Gargano, he picked up his cell phone and pretended he was talking on it as he walked by me without even acknowledging me.
At that point I was pointed in the direction of a manager by the name of Mike Spence. He told me that Mike Gargano was being immature and not wanting to speak to me because of the situation. He told me that the car would be back Monday or Tuesday and said he empathised with me for coming out 500 miles to buy this