Horrible experiece at Gregory Hyundai

Written by Jill Sevelow on 10-May-2008

This was absolutely THE most negative experience I've ever encountered with a car dealership. My daughter and I arrived to look at a used car from cars.com. The car had been sold, but they had another. We were interested in a 2007 Jeep Compass. Greg Brodsky introduced himself, I knew his mother- we thought we were off to a good start. Keith the salesman had no clue which car was which; we told him. We went for a test drive, then came back to talk numbers. Keith and Greg jumbled numbers, then Keith asked me to "sign a note of intent" on the back of a piece of paper if they could get the payment down to what I was comfortable with. They then asked for my credit card to show that we were serious. When Greg arrived at EXACTLY my comfort price, he said he wasn't sure if the owner was going to accept it, but that he'd try. They continuously pushed me to make a final decision. I said I needed to go to lunch, and Keith offered for us to drive it to lunch. He called halfway during lunch, saying someone else was interested in the car. By the end of lunch, decided to take it, and walked back into the dealership ready to make a deal. Greg looked at us and said, "We just sold the car to someone else." I thought he was joking- I still had the keys in my hand. After a moment of absolute shock, I asked him to explain- he said- someone offered more. I got up to leave- and he said, "Well, maybe we can make it work, but you have to pay $1000 more...I said that wasn't what he had quoted- and he blew it off, saying it was too bad- that the owner never confirmed the price. I was in total shock......Told them their policy was just bull. About ten minutes later, I called the owner, and said- I'm the woman who was just in there about your Compass. He said, "Yeah, I've already heard your story." I reiterated that he did not hear it from me- and he blew me off- each time I tried to explain what this felt like, he interrupted me- so many times I actually screamed at him to stop talking. He was dismissive and belligerent to me....and told me